Complaints Handling Policy

As an RICS regulated firm Land Partners has in place a CHP which allows you to make a complaint should you be dissatisfied with any aspect of the service provided to you. This process has two stages:

Stage One

If you have already made a complaint to us verbally please ensure that you also make it in writing in order that we may have the opportunity to review your concerns in full.  Please address the written complaint to:

Simon Dixon Smith

Land Partners LLP

The Old Stables

Lyons Hall Business Park

Lyons Hall Road





Alternatively, please email:


We will acknowledge receipt of your complaint within 7 days. Having assessed your complaint we will then provide you with a full response within 28 days.  If you are happy that the matter has been addressed and resolved the matter will then be concluded.


Stage Two


If Stage One has been completed and we have been unable to agree on how to resolve your concerns, or eight weeks have passed since the date that your complaint in writing was received by Land Partners, you may then take the complaint to an independent redress provider as follows:


For Agency clients (including Lettings and Property Management):

The Property Redress Scheme

Premiere House

1st Floor

Elstree Way





For other clients:

RICS Dispute Resolution Service

55 Colemore Row


B3 2AA